Manager, Global Technical Services

Scope of Position:

Zero Motorcycles designs and builds two-wheeled electric vehicles as well as powertrains for customers who integrate our technology into other applications. We are seeking a Manager Global Technical Services, to lead technical publications, regulatory compliance, dealer service systems, and powertrain customer support across our global markets. This role ensures our service network and powertrain clients are equipped with accurate technical documentation, training, and data tools, while maintaining compliance with global regulatory requirements.

The Manager, Global Technical Services, will oversee technical publications, manage global recall activities, administer Salesforce workflows, support analytics, and act as a technical liaison with our powertrain customers. This role reports to Zero’s Vice President of Operational Excellence and collaborates closely with Customer Experience, Engineering, PMO, IT, and external regulatory agencies.

Key Responsibilities

Technical Publications & Training

• Manage the Technical Writer responsible for service manuals, owner’s manuals, and technical training documents.

• Coordinate creation of dealer training videos and e-learning content.

• Leverage Jira for task management, maintaining visibility on progress and deadlines.

Assist with Systems Administration & Data Analytics

• Support Salesforce Service Cloud Administration: configure workflows, optimize dealer experience, and safeguard data integrity.

• Support Power BI dashboard development, validate Salesforce data, and generate ad hoc reporting for quality investigations.

• Use Jira to manage tasks tied to documentation, training, and regulatory compliance.

Regulatory & Compliance

• Act as Zero’s primary global liaison with regulatory agencies (NHTSA, Transport Canada, EU regulators, etc.).

• Manage the full recall process including decision-making, regulatory filings, remedy documentation, and follow-up tracking.

• Ensure compliance with safety and regulatory requirements in all markets.

Customer & Partner Support

• Serve as first responder for powertrain client technical issues, coordinating with Quality and Engineering to troubleshoot and resolve.

• Partner with clients on new product introductions, ensuring readiness and support.

• Bachelor’s degree in engineering, technical communications, or related field (or equivalent experience).

• 5+ years of experience in technical services, regulatory compliance, or service operations in automotive, motorcycle, or EV industry.

• Demonstrated experience with recall management and regulatory filings (NHTSA or global equivalents preferred).

• Proficiency in Salesforce administration, Power BI (or other BI tools), and Jira task management.

• Strong background in technical writing, documentation, or training.

• Excellent organizational, analytical, and project management skills.

• Strong interpersonal skills with ability to collaborate across functions and cultures.

Why Zero Motorcycles:

Zero Motorcycles, a leader and innovator in electric motorcycles and commercial powertrains, incorporates advanced technology, stunning design and commitment to environmental benefits. The EV space is growing dramatically, with Zero a leader in the two-wheel category and a rising star in powertrain applications to other OEMs electrifying sport and utility vehicles for powersport and industrial applications.

At Zero Motorcycles, you’ll join a passionate, fast-growing global team with a truly international spirit. While our roots in the United States, have branched-out to Europe and stablished in The Netherlands, our team now spans across more than 10 countries, representing over 15 nationalities—and counting! We thrive in a multicultural, multilingual environment where fresh ideas are welcomed, big dreams are encouraged, and success is celebrated together.

Our team is united by a shared mission and a love for what we do. Whether we're collaborating across time zones or catching up in the office, you'll find a group that’s driven, committed, and always ready to share a laugh.

We value connection beyond the work itself. From office lunches and Friday drinks to spontaneous barbecues when the sun’s out, and legendary Xmas parties and team-building days, we believe in having fun while we work hard.

Working with Zero Motorcycles, you’ll also have opportunities to represent us at events and trade shows—locally and internationally—if that’s something you enjoy. And as we continue to grow, so can you. We’re invested in your development and success, and we can’t wait to see where your journey with us will take you.

Additionally

• A competitive salary with opportunity to join stock program for employees.

• Interesting secondary benefits.

• Open doors culture, very driven and fun colleagues